Return Policy

At FJbottle, our mission is to provide you with quality products that enhance your lifestyle. We understand that there may be instances where you need to return a purchase, and we want to make the process as easy as possible for you.

1. Eligibility for Returns:

• You may initiate a return within 15 days from the date of delivery.

2. Conditions for Returns:

• The product must be unused and in its original condition.
• All original packaging, tags, and accessories must be included.

3. How to Initiate a Return:

• Please email our customer service team at contact@fjbottle.com to initiate the return process.
• Include your order number, the item(s) you wish to return, and the reason for the return.
• We will process your return and refund request within 48 hours.

4. Return Shipping:

• Once your return is approved, we will provide you with the return shipping address.
• Ensure the product is securely packaged to prevent damage during transit.
• You are responsible for the return shipping costs unless the return is due to a quality issue or a mistake on our part.

5. Inspection and Refund/Exchange Process:

• Upon receiving your returned item, we will inspect it to ensure it meets the return conditions.
• If the item is in good condition, we will process your refund or exchange.
• Refunds will be issued within 3-5 business days.
• Shipping fee is not refundable

6. Quality Issues and Damaged Items:

• If you receive a damaged or defective item, please contact us immediately.
• Provide photos or videos of the damaged item for our records, and we will assist you in resolving the issue promptly.

7. Non-Refundable Items:

• Personalized or customized items are non-refundable unless there is a manufacturing defect.

8. International Returns:

• For international returns, please contact us to discuss the return process and obtain shipping details.

9. Contact Information:

• For any questions or to initiate a return, reach out to our customer service team at contact@fjbottle.com.

Thank you for choosing FJbottle. We appreciate your trust and look forward to providing you with excellent service.

Last Updated: [January 10th , 2024]